Refund Policy
Last updated: October 17, 2025
This Refund Policy describes the conditions under which Fehujao ("we," "us," or "our") processes refund requests submitted by users ("you") in connection with services purchased through fehujao.com. By completing a purchase, you acknowledge that you have read and agree to the terms set out below.
1. General Principles
We are committed to providing high-quality educational services and a satisfying learning experience. If you are not satisfied with your purchase, we encourage you to contact our support team before submitting a formal refund request, as many concerns can be resolved quickly through direct assistance.
Refund eligibility is determined on a case-by-case basis in accordance with the criteria outlined in this policy. Submitting a request does not guarantee that a refund will be issued.
2. Eligible Purchases
Refund requests may be considered for the following types of purchases:
| Purchase Type | Refund Window | Conditions |
|---|---|---|
| Individual session booking | Up to 48 hours before the session | Session not yet attended |
| Group session booking | Up to 72 hours before the session | Session not yet attended |
| Learning path subscription | Within 7 days of purchase | Less than 20% of content accessed |
| Multi-session package | Within 14 days of purchase | No more than one session attended |
All refund windows are calculated from the date and time of the original transaction unless otherwise specified.
3. Non-Refundable Items
The following purchases are not eligible for a refund under any circumstances:
3.1 Completed Sessions
Any individual or group session that has already taken
place is not eligible for a refund, regardless of attendance or participation level.
3.2 Substantially Accessed Content
Subscriptions or learning paths where more
than 20% of the available content has been accessed or consumed are not eligible for a refund.
3.3 Promotional and Discounted Purchases
Purchases made at a discounted rate
through a promotional offer, coupon code, or special campaign are non-refundable unless a technical
error on our part directly prevented access to the purchased service.
3.4 Gifted or Transferred Access
Access that has been gifted to another user
or transferred from the original purchaser is not eligible for a refund.
3.5 Expired Refund Window
Requests submitted after the applicable refund
window has closed will not be processed.
4. How to Submit a Refund Request
To initiate a refund request, please contact our support team using the details below. All requests must be submitted in writing.
| Contact Method | Details |
|---|---|
| support@fehujao.com | |
| Phone | +353469054118 |
| Postal address | 34, 54 Glasthule Rd, Glenageary, Dublin, A96 W312, Ireland |
Your request must include the following information:
a) Full name associated with the account
b) Email address used at the time of purchase
c) Order or transaction reference number
d) Name of the service or session purchased
e) Date of purchase
f) Clear description of the reason for the refund request
Incomplete requests may result in processing delays. We reserve the right to request additional documentation to verify eligibility.
5. Review and Processing
5.1 Review Period
We will review all submitted refund requests within 5 business days of receipt. During this period, our team may contact you to request clarification or supplementary information.
5.2 Decision Notification
Once a decision has been made, you will be notified by email. The notification will state whether the request has been approved, partially approved, or declined, along with a brief explanation.
5.3 Refund Processing Time
Approved refunds will be processed within 7 business days of the approval notification. The time required for the funds to appear in your account depends on your payment provider and may take an additional 3 to 10 business days.
5.4 Refund Method
Refunds are issued to the original payment method used at the time of purchase. We are unable to redirect refunds to a different payment method, account, or third party.
6. Partial Refunds
In certain circumstances, a partial refund may be offered at our discretion. Partial refunds may apply when:
a) A multi-session package has been partially used and the unused sessions fall
within the eligible refund period.
b) A technical issue caused by our platform affected only a portion of the
purchased service.
c) A subscription has been partially accessed but the access level does not
disqualify the request entirely.
The amount of any partial refund will be calculated based on the proportion of the service that was not accessed or delivered.
7. Cancellations
7.1 Cancellation by You
You may cancel a scheduled session or subscription at any time through your account settings or by contacting support. Cancellations made within the applicable refund window will be processed in accordance with Section 2 of this policy. Cancellations made outside the refund window are not eligible for a refund but may be eligible for rescheduling at our discretion.
7.2 Cancellation by Fehujao
If we cancel a scheduled session or discontinue a service for reasons within our control, you will be entitled to a full refund of the amount paid for that specific session or service. We will notify you as promptly as possible in the event of such a cancellation.
7.3 Rescheduling
Where a session is rescheduled rather than cancelled, no refund will be issued unless the proposed alternative time is not accepted by you and no further suitable time can be agreed upon.
8. Service Disruptions and Technical Issues
If a technical issue originating from our platform prevents you from accessing or completing a session or service you have paid for, please report the issue to our support team within 48 hours of the disruption. We will investigate the matter and, where the issue is confirmed to have been caused by our systems, offer either a full or partial refund or an equivalent replacement session at no additional cost.
We are not responsible for disruptions caused by your own internet connection, hardware, software, or third-party services outside our control.
9. Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Many issues can be resolved more quickly through our support team. If a chargeback is initiated without prior contact, we reserve the right to suspend or terminate access to your account pending resolution of the dispute.
If a chargeback is found to be unwarranted following investigation, we reserve the right to recover any associated fees or costs.
10. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services, operational practices, or applicable requirements. The date at the top of this page indicates when the policy was last revised. Continued use of our services after any changes have been published constitutes your acceptance of the updated policy.
We recommend reviewing this page periodically to stay informed of any updates.
11. Contact Us
If you have any questions about this Refund Policy or wish to submit a request, please reach out to our support team:
Fehujao
34, 54 Glasthule Rd, Glenageary, Dublin, A96 W312, Ireland
Email: support@fehujao.com
Phone: +353469054118
Website: fehujao.com